The three coverage periods, and why they decide your case
Everything in a rideshare claim turns on the driver’s app status at the moment of the crash.
Period 1: the app is off. The driver is not working. Only their personal auto policy applies. In California that policy is required to carry at least $30,000 per person, $60,000 per accident, and $15,000 for property damage (Veh. Code § 16056). Those are minimums, and for a serious injury they run out quickly.
Period 2: the app is on and the driver is waiting for a request. Contingent coverage applies. Uber and Lyft both publish $50,000 per person and $100,000 per accident for bodily injury. California requires more. Public Utilities Code § 5433(c) requires $50,000 per person, $100,000 per incident, $30,000 in property damage, and at least $200,000 in excess coverage per occurrence. That excess layer is not mentioned on the companies’ national driver pages, and it matters in a serious case.
Period 3: the driver has accepted a ride or a passenger is aboard. This is the full commercial policy. At least $1,000,000 in third party liability. In California, Public Utilities Code § 5433(b) also requires uninsured and underinsured motorist coverage of $60,000 per person and $300,000 per incident.
The company’s coverage is primary over the driver’s personal policy, and a claim cannot be denied because the driver’s own policy had lapsed.
If you were a passenger, you were by definition in Period 3, and the $1,000,000 policy applies. The dispute is rarely whether coverage exists. It is how much your injuries are worth.
Why the underinsured motorist piece is often the whole case
Consider the common scenario: you are riding in an Uber and a private driver runs a light and hits you. The at fault driver carries California minimum limits of $30,000 per person. Your medical bills are $90,000.
The at fault driver’s policy is exhausted long before your treatment is paid for. That is where the rideshare company’s uninsured and underinsured motorist coverage becomes the real source of recovery, and in California § 5433(b) requires that coverage during a ride.
Adjusters do not volunteer this. Passengers routinely settle for the at fault driver’s minimum limits without anyone telling them a second layer existed.
Who can bring a rideshare claim
- Passengers in the Uber or Lyft
- Occupants of other vehicles struck by a rideshare driver
- Pedestrians hit by a rideshare vehicle
- Cyclists and scooter riders struck by a rideshare driver
- The rideshare driver, in some circumstances, against a third party who caused the crash
You do not need to have been in the rideshare to claim against its coverage.
Why these cases are harder than an ordinary collision
Independent contractor classification. The companies do not treat drivers as employees, which shapes how they respond to claims and complicates theories of direct corporate responsibility.
Multiple insurers pointing at one another. The driver’s personal carrier, the company’s commercial carrier, and the other vehicle’s carrier each have an interest in saying someone else is responsible. Meanwhile nothing gets paid.
Commercial adjusters. These are not the adjusters who handle ordinary fender benders. They handle high volumes of rideshare claims, they have a playbook, and they are measured on what they save.
The app status question. The single fact that determines which policy applies lives on the company’s servers, not in the police report.
Evidence that disappears if you wait
- Screenshot the trip in the app immediately. Trip records roll off a rider’s visible history. Capture the driver name, vehicle, times, and route before it is gone.
- Save the trip receipt. It timestamps the ride and establishes app status.
- Request the ride status data through the app’s help flow, in writing.
- Photograph everything at the scene, including the driver’s license plate and the rideshare placard.
- Get independent witness information. Do not rely on the driver to provide it.
- Report the crash in the app, and keep a copy of what you submitted.
- Get medical attention the same day and describe every symptom.
Politely decline a recorded statement and refer any adjuster to your attorney.
About this page: Prepared for Not My Fault Law Group, APC. Responsible attorney: Joshua B. Adelpour, Esq., California State Bar No. 318226. Last updated September 4, 2026. This page provides general information about California law and is not legal advice about your situation.